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Talent and purpose, in harmony

Build teams that work better together

Every organisation wants its people to do their best work. Few get there without some friction along the way - a team that has stopped talking, a working relationship that has broken down, or a way of doing things that nobody questions any more.

I help business owners, leaders and HR teams understand what is really happening in their organisation and put it right. Sometimes that means an impartial look at culture before problems surface. Sometimes it means resolving a dispute that has already taken hold, or establishing the facts when something has gone wrong.

Whichever it is, the aim is the same: a workplace where people feel valued, supported and able to perform at their best.

Jon Dunn, founder of Conflict Resolution

Jon Dunn, Founder

SERVICES

Workplace culture reviews

An impartial, evidence-based view of how your organisation really works - what people experience day to day, where the risks sit and what is worth strengthening. For owners and leaders who want insight before problems surface.

Workplace mediation

A confidential, structured way for people in dispute to talk again and agree how to move forward. Often the quickest route to resolving conflict before positions harden and formal processes begin.

Workplace investigations

Thorough, impartial investigations into complaints and allegations, carried out to a professional evidential standard. Clear, well-reasoned reports that give you a sound basis for your decisions.

Leading businesses to better places

Most organisations can tell when something isn't quite right: people pulling in different directions, energy going into the wrong places. When the culture is right, talent and purpose work together.

I work alongside owners, leaders and HR teams to understand what's really happening and agree practical steps to improve it. Whatever the work, it rests on four principles.

+ Impartial

External to your organisation, with no stake in the outcome. People tend to speak more openly as a result.

+ Plain-speaking

Findings written clearly for owners and boards as well as HR, with recommendations you can act on.

+ Evidential

Conclusions rest on what the evidence shows, not on first impressions or the loudest voice.

+ Proportionate

Work scoped to the size of your organisation and the issue in front of you. Nothing more than is needed.

Not sure which service you need?

A free 30-minute call is a good place to start. Tell me briefly what's happening and we can discuss what might help, even if that's something you can handle yourself.

FAQs

If your question isn't answered here, get in touch.

I'm based in Rutland, in the East Midlands, and work with organisations across the UK. I'm happy to work on site or online, whichever suits the people involved.

I offer workplace culture reviews, workplace mediation and workplace investigations. Culture reviews and investigations are tailored to your organisation and the situation you are facing; mediation follows a proven, structured process.

At any stage. Some organisations are thinking about their culture for the first time; others have noticed warning signs such as low morale or good people leaving, or are preparing for growth or change. A workplace culture review gives you an impartial, evidence-based view of how your organisation really works.

Ideally, workplace mediation is used as soon as a working relationship is in trouble and your own efforts haven't resolved it. In practice, it's often called on later, and it can still help even when things have gone a long way. It's voluntary and confidential, and the people involved agree the outcome themselves.

When a complaint, grievance or concern about someone's conduct needs looking into fairly and thoroughly, and an internal investigation isn't practical or might not be seen as impartial. A workplace investigation establishes the facts and gives you a clear, evidence-based report to support your decision.

Throughout my career, I've worked with organisations of all types and sizes, from small businesses to large employers, charities and public bodies. I'm used to adjusting how I work to suit each client's needs.

Yes. Throughout my career, I've handled complex and sensitive matters for regulators and national organisations. I'm external to your organisation, with no stake in the outcome, and everything you share is treated in confidence. How information is handled is agreed with you at the outset. You can read more about my background and accreditation on the About page.

You don't need to know before getting in touch. Book a free 30-minute call, tell me briefly what's happening, and we can discuss what might help.

The first 30-minute call is free. Workplace mediation is charged at a set rate. For workplace culture reviews and workplace investigations, I provide a quote once we've discussed what you need, and we agree the scope before any work starts.

Start a conversation

Tell me a little about what's happening and I'll come back to you within one working day. Everything you share is treated in confidence.

jon@conflict-resolution.co.uk

07594 942796

Prefer to talk it through first?

What would you like to discuss?
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