ABOUT
Jon Dunn
Founder of Conflict Resolution. CMC-accredited mediator and workplace investigator.
I help business owners, managers and HR teams understand and strengthen their workplace culture, and provide impartial mediation and investigations when they're needed.
Before founding Conflict Resolution in 2025, I spent more than 25 years as an investigator - in tax, gambling regulation, sport and one of the UK's largest companies. That work taught me how to establish what has really happened, fairly and calmly, and how to earn the trust of people on every side of a situation. It also showed me how often what looks like an isolated dispute is, at least in part, a product of the culture around it. That's why my work now leads with culture.
Career
Conflict Resolution - Founder, 2025 to present
Workplace culture reviews, workplace mediation and workplace investigations for organisations across the UK.
National Grid - Investigator, 2023 to 2025
Internal investigations into breaches of the company's Code of Ethics, including discrimination, bullying and harassment, theft, workplace violence, grievances and misconduct. Worked closely with HR, Legal and Procurement teams, produced detailed reports and supported disciplinary processes.
British Horseracing Authority - Investigator, 2008 to 2023
Investigations into breaches of the Rules of Racing, including race-fixing, suspicious betting, doping, corruption and personal misconduct. Intelligence-led investigations, often alongside law enforcement, and evidence given at disciplinary hearings.
Gambling Commission - Investigation Manager, 2007 to 2008
Led regulatory and criminal investigations into breaches of the Gambling Act, including joint operations with law enforcement.
HM Revenue & Customs - Tax Inspector and Manager, 1994 to 2007
Complex tax investigations and negotiated financial settlements. Led teams and managed performance, and carried out intelligence analysis and financial risk assessment.
What I bring
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Interviewing and active listening - helping people say what they really think
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Gathering and weighing evidence fairly, and reporting it clearly
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Handling sensitive and confidential information with care
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Mediation, negotiation and working alongside HR, legal advisers and senior leaders
Qualifications and accreditation
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Accredited mediator, Civil Mediation Council (CMC)
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BTEC Level 7 Advanced Professional Certificate in Investigative Practice