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Conflict Resolution Ltd – Privacy Notice

 

Effective Date: 28/8/2025
Last Updated: 28/8/2025

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Conflict Resolution Ltd is committed to protecting your privacy and handling your personal data responsibly. This notice explains how we collect, use, store, and share personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Who We Are

Conflict Resolution Ltd
Units 1-6 Commercial Road, Corby NN17 5XG

Email: jon@conflict-resolution.co.uk
Phone: 07594 942796
 

What Personal Data We Collect

We may collect and process the following types of personal data:

  • Name, job title, and contact details

  • Information about your organisation or employment

  • Details of the dispute or conflict

  • Mediation agreements and outcome summaries

  • Communications with us (emails, calls, forms)

  • Payment and invoicing information

 

How We Use Your Personal Data

We use your data to:

  • Deliver mediation and related services

  • Communicate with you about your case

  • Manage bookings and payments

  • Comply with legal and regulatory obligations

  • Improve our services and maintain records

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Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to provide mediation services

  • Legal obligation – to comply with laws and regulations

  • Legitimate interests – to manage our business and improve services

  • Consent – where required, especially for marketing communications

 

Confidentiality and Mediation Records

Mediation is a confidential process. We retain limited records (e.g. date, parties involved, outcome summary) for up to 7 years to:

  • Comply with legal obligations

  • Defend against potential legal claims

  • Maintain business continuity and quality assurance

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We do not retain detailed personal information or mediation content unless required by law or with your explicit consent.

 

Data Retention

We retain personal data only as long as necessary for the purposes stated above. Typical retention periods include:

  • Mediation case records: up to 7 years

  • Financial records: 6 years (HMRC requirement)

  • Marketing contact details: until you unsubscribe or withdraw consent

Data is securely deleted or anonymised when no longer needed.

 

Who We Share Personal Data With

We do not sell or rent personal data. We may share data with:

  • Professional advisors (e.g. legal or financial consultants)

  • IT service providers (e.g. secure cloud platforms)

  • Regulatory bodies or law enforcement (if legally required)

  • Other parties involved in mediation, with your explicit consent

All third parties are required to comply with UK GDPR and maintain appropriate security.

 

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at jon@conflict-resolution.co.uk.

 

Security Measures

We use appropriate technical and organisational measures to protect your data, including:

  • Secure storage and encryption

  • Access controls and staff training

  • Regular data audits and reviews

 

Changes to This Notice

We may update this notice from time to time. The latest version will always be available on our website.

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