Question 1

What services do you offer?

Accepted Answer

Conflict Resolution Ltd can provide workplace investigations and civil, commercial and workplace mediation services.

Our goal is to help individuals and organisations resolve disputes efficiently, confidentially, and constructively.

Question 2

Can I trust Conflict Resolution Ltd with my confidential information?

Accepted Answer

This is a very important question.

Yes, you can.

Our founder, Jon Dunn, has spent many years working under the Official Secrets Act and understands that his personal integrity is of the highest importance.

Question 3

Who can benefit from mediation?

Accepted Answer

Our mediation services can help:

- Businesses and professionals involved in commercial disputes.
- Individuals facing civil disagreements (e.g. between neighbours,  disputed wills, consumer complaints).
- Employees, managers, and teams dealing with workplace conflict.

Question 4

Why choose Conflict Resolution Ltd for mediation?

Accepted Answer

Our founder, Jon Dunn, is an accredited mediator and has an extensive and diverse professional background. Jon has a professional, friendly manner and is comfortable dealing with people from all walks of life. He will be happy to answer any questions you may have and to discuss your requirements.

Question 5

Can't workplace investigations be conducted internally?

Accepted Answer

They can, but it's very important that they are conducted professionally and thoroughly and can stand up to close scrutiny.

The key issues are:
- having someone trained and experienced in conducting investigations, 
- that has the availability to conduct the investigation without delay, and 
- ensuring that they are, and appear, impartial.

These issues regularly feature in cases that reach employment tribunals, often leading to substantial penalties being imposed upon employers.

By engaging Jon to conduct your investigation, you have these issues covered.

Question 6

When should mediation be used?

Accepted Answer

Mediation can be used at any stage of a dispute. However, the earlier it is considered the better as there will have been less opportunity for conflicting views to become entrenched.

Question 7

What is mediation and how does it work?

Accepted Answer

Mediation is a voluntary and confidential process where a trained mediator helps parties in
conflict reach a mutually acceptable resolution. It is faster and more cost-effective than formal
legal proceedings. During the mediation individual and joint meetings will be held in order to help all parties understand and focus on the key issues. The mediator guides the parties through the process and towards a mutually agreeable resolution.

Question 8

What types of disputes can be resolved through mediation?

Accepted Answer

Mediation is used to successfully resolve a wide range of situations.

At Conflict Resolution we specialise in:

- Civil disputes (e.g. between neighbours,  disputed wills, consumer complaints)
- Commercial disputes (e.g. contracts, partnership disputes, unpaid invoices)
- Workplace disputes (e.g. personality clashes, team conflict, communication breakdowns)

Question 9

Is mediation legally binding?

Accepted Answer

Mediation agreements are not automatically legally binding, but parties can choose to formalise them into a binding contract if desired.

Question 10

How long does mediation take?

Accepted Answer

Most mediations are completed in one or two days, though complex cases may require additional
sessions. We aim to resolve disputes quickly and efficiently. We will be able to give you a clearer indication when we discuss the nature of your dispute.

Question 11

Is mediation confidential?

Accepted Answer

Yes. All discussions during mediation are strictly confidential and will not be disclosed without
consent from all parties.

Question 12

What are your mediation fees?

Accepted Answer

We are keen to make mediation accessible to everyone experiencing conflict. Therefore, we tailor our fees to the nature and complexity of the dispute.

Jon will be more than happy to discuss your circumstances free of charge and provide you with a tailored quote.

Question 13

Where is Conflict Resolution Ltd located?

Accepted Answer

Conflict Resolution Ltd is based in Rutland, East Midlands and operates locally and across the whole of the UK.

While many mediations and investigations can be conducted online, which is very effective in keeping costs down, Jon is happy to conduct them onsite and will be happy to discuss your requirements.

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